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How it works

We understand that switching to a vehicle subscription might feel overwhelming at first. Rest assured, we’re here to guide you through every step of the process, and it’s just as simple as any other subscription you’re used to.

Here’s a run down of how it works

Express your interest

Start by reaching out to us to express your interest in our service. You can do this through our website.

Enquire now

Subscription Consultation

Once we’ve received your interest, a member of our team will reach out via phone or email to discuss your subscription needs and vehicle preferences within one working day. During this conversation, we’ll guide you through our process to ensure we understand your requirements fully.

Eligibility Checks & Joining fee

We’ll conduct a series of quick eligibility checks to ensure you meet our criteria. These checks are designed to be straightforward and efficient. They include verifying your identification, assessing your affordability, and reviewing your driving history. After successfully passing the eligibility process, there is a one-time joining fee of £550 (incl VAT).

Vehicle Allocation

Following payment of your joining fee, a member of our team will contact you to discuss vehicle availability, lead times or to allocate a vehicle. While we strive to match you with your preferred vehicle model and specification, availability may vary.

Vehicle Delivery

Once your vehicle is allocated, we’ll be in touch to confirm arrangements and deliver it to your doorstep. You’re then free to drive! 

Subscription flexibility

Throughout your subscription, our team will be on hand to assist you with any inquiries you may have. We will occasionally contact you during your subscription to see how things are going and to advise you of your options, subject to your preferences and circumstances.

Our aim is to ensure a smooth and flexible journey for you, whether you need to change to a different model, add an additional subscription, if eligible, or pause your subscription.

You can choose to pause your subscription after an initial period of 3 months with at least 14 days’ notice. Whatever your needs, our team will advise you and discuss the next steps.

Complete driving freedom

WHAT'S INCLUDED WITH A PIVOTAL SUBSCRIPTION?

  • Fully comprehensive insurance + the option to bolt on an excess waiver
  • 1,500 miles per month driving allowance
  • Main driver + 1 additional named driver
  • 3-month minimum initial commitment. After that, pause any time with 14 days notice
  • Driving in the EU
  • International licences accepted for main drivers
  • Complimentary home delivery and collection
  • Servicing and maintenance included through normal use
  • Wear & tear cover (aligned with the BVRLA Fair Wear & Tear Standard)
  • 24/7 Roadside Assistance and our team of Pivotal experts on hand for day-to-day support.

Speak to a pivotal expert

We’ll explain how you can join, the documents you’ll need and how quickly we can deliver your vehicle.

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Pivotal

Registered office
Abbey Road, Whitley,
Coventry, CV3 4LF Registered in England: 10445040

+44 (0) 20 3950 4833

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Copyright © 2024 InMotion Ventures 3 Ltd
InMotion Ventures 3 Limited t/a Pivotal is authorised and regulated by the Financial Conduct Authority for entering into regulated consumer hire agreements under firm reference number 806251. InMotion Ventures 3 Limited is registered in England and Wales company number 10445040. Registered office at Abbey Road, Whitley, Coventry, England, CV3 4LF. Insurance distributed and administered by Car Care Plan Ltd who are authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 309268.

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Speak to a pivotal Expert

Marketing Preferences
Please tick the boxes below if you would like to receive wider marketing communications from Pivotal. In ticking below, you consent for Pivotal to contact you using the details you have provided for these purposes. We gather statistics around email opening and clicks.
Marketing - Email
Marketing - Phone
Marketing - Mail
Marketing - SMS
Eligibilty(Required)
Your personal data will be treated in accordance with our privacy policy.
This field is for validation purposes and should be left unchanged.